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Assurant: Easing the Customer Experience – Gary Alan Turner

Assurant, Inc. helps customers protect what matters most to them. Assurant provides specialty protection products and related services to safeguard against risks. With a strong commitment to service, sophisticated technology and an array of flexible tools, we build solutions to meet customers’ needs. Gary Alan Turner takes us into a deep dive of the why's and how's of Assurant's approach to Customer Experience.

Cox Communications: Linking Strategy to Customer Experience – Sean Tygrett

When we order our cable service we not only want great content delivered to our TV, but we expect that the installation be done quickly, easily, and professionally. Sean Tygrett explains to the Golden Source Consultants audience how Cox Communications seized an opportunity to not only save money with allowing customers to do self installations, but also provide a Customer Experience that meets those three needs. His leadership was even more thrilled when Sean showed how the Customer Experience project directly contributed to the bottom line.

Autotrader: Customer Experience is Customer Centric – Jason Allen

Autotrader has become a leader in the buying and selling of cars. Behind the scenes they serve individual car owners as well as dealers. Drawing on his family legacy of auto sales, Jason Allen has worked with Autotrader to drive tangible value for their organization. He shares with the Golden Source Consultants audience how he has developed a strategy that is both practical and valuable for Autotrader.

Small Businesses Blaze The Customer Experience Trail

At Golden Source Consultants we recognize that small businesses often take the lead in innovation.  This is both a necessity and a differentiator for them.  Customer Experience is certainly an area that stands out in this regards.  For that reason…

Big Data: A Service Provider’s Perspective

Big Data.  It seems like it's a "big" topic these days.  We're hearing it more and more in the media, in business, and in school.  It's supposed to be revolutionary.  It's supposed to be the next big technology breakthrough...and also…

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