Leadership needs information about the organization’s performance on key metrics specific to an emergency event in addition to business as usual key performance indicators. Some KPIs are existing but should have new thresholds during a crisis event. Organizations that performed…
As discussed in previous sections, the ability to adjust clinical and operational needs quickly often depends on the ability to train critical resources. While ad hoc training in an emergency is expected, limiting this training during an emergency response greatly…
Technology and tools are investments in efficiency. They are there to aid the practice in critical functions and generate insights that improve care and decision making. The sizeable and complex nature of these infrastructure investments, however, can make their implementation…
Most providers would agree that the quality of their day is dictated by the quality of their schedule. The factors that impact regular work schedules and case flow become heightened during an emergency event, in particular whether there is sufficient…
All organizations can benefit from expense reduction strategies to improve the bottom line. While efforts already may have been underway in certain areas of the practice, the financial crisis caused by the COVID-19 pandemic likely kicked emergency review and expense…
As discussed in the previous section, the ability to increase capacity is limited by several factors including the availability of space and critical supplies. To better understand how the practice performed, these provisions can be thought of in several large…
The “how” of your work is likely another area that quickly rose to be one of your top priorities during COVID-19. Beyond clinical protocols and treatment plans, the series of tasks that happen to reach a goal or objective form…
Critical to Care Roles The ability to scale talent up or down in response to a crisis is essential. The talent that exists within the healthcare organization is critical not only to consider from the standpoint of how care is…
Patients are the “why” of your organization. As the center of your practice, there are three key metrics you should evaluate to be prepared for the ebbs and flows of case loads. Quality of Care Continuity The ability to safely…