John Patterson, expert in Customer Experience expert speaks with Jason Allen (Autotrader), Ryan Magnon (Chick-fil-A), Gary A. Turner (Assurant), and Sean Tygrett (Cox Communications). Each of these dynamic leaders gives perspective on how their corporation is looking to Customer Experience as a key component to growing their business.
Assurant, Inc. helps customers protect what matters most to them. Assurant provides specialty protection products and related services to safeguard against risks. With a strong commitment to service, sophisticated technology and an array of flexible tools, we build solutions to meet customers’ needs. Gary Alan Turner takes us into a deep dive of the why's and how's of Assurant's approach to Customer Experience.
When we order our cable service we not only want great content delivered to our TV, but we expect that the installation be done quickly, easily, and professionally. Sean Tygrett explains to the Golden Source Consultants audience how Cox Communications seized an opportunity to not only save money with allowing customers to do self installations, but also provide a Customer Experience that meets those three needs. His leadership was even more thrilled when Sean showed how the Customer Experience project directly contributed to the bottom line.
Autotrader has become a leader in the buying and selling of cars. Behind the scenes they serve individual car owners as well as dealers. Drawing on his family legacy of auto sales, Jason Allen has worked with Autotrader to drive tangible value for their organization. He shares with the Golden Source Consultants audience how he has developed a strategy that is both practical and valuable for Autotrader.