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Assurant: Easing the Customer Experience – Gary Alan Turner

Assurant, Inc. helps customers protect what matters most to them. Assurant provides specialty protection products and related services to safeguard against risks. With a strong commitment to service, sophisticated technology and an array of flexible tools, we build solutions to meet customers’ needs. Gary Alan Turner takes us into a deep dive of the why's and how's of Assurant's approach to Customer Experience.

Cox Communications: Linking Strategy to Customer Experience – Sean Tygrett

When we order our cable service we not only want great content delivered to our TV, but we expect that the installation be done quickly, easily, and professionally. Sean Tygrett explains to the Golden Source Consultants audience how Cox Communications seized an opportunity to not only save money with allowing customers to do self installations, but also provide a Customer Experience that meets those three needs. His leadership was even more thrilled when Sean showed how the Customer Experience project directly contributed to the bottom line.

Small Businesses Blaze The Customer Experience Trail

At Golden Source Consultants we recognize that small businesses often take the lead in innovation.  This is both a necessity and a differentiator for them.  Customer Experience is certainly an area that stands out in this regards.  For that reason…

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