The final discussion at the GSC LIONShare was a Q&A with our large enterprise Customer Experience leaders. John Patterson speaks with each of the four leaders Jason Allen formerly of Autotrader, Ryan Magnon of Chik-fil-A, Gary Alan Turner of Assurant Solutions, and Sean Tygrett of Cox Communications about how they are looking at Customer Experience within their own organizations.
In the video above, each panel member has the opportunity to discuss how their company is answering the following questions regarding Customer Experience.
- What traits do you look for in your employees or applicants?
- What touchpoints are important in your business?
- How do you keep the experience fresh for your customers?