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2021 Top 6 Workforce Management Software For The Healthcare Industry

What are the Features?

Having trouble filling clinical staffing needs?  Finding that your practice is accumulating more overtime throughout the year?  These challenges, and more, can be mitigated by investing in a Workforce Management Software to help track and manage clinical staffing and scheduling, while also reducing the manual work needed to manage the schedule.

Benefits of using a Workforce Management Software:

  1. Increased visibility and ease of shift scheduling and tracking
  2. Smarter and more effective Overtime (OT) utilization
  3. Reduced instances of insufficient staff
  4. Better understanding of staffing needs or gaps
  5. Increased employee mental and physical health
  6. Potentially decreased labor costs

In Table A, we explore six softwares and their respective Out of the Box (OOTB) features.

Table A

Functionality ROVR Med Symplr TCP Software Kronos QGenda OnShift
Staff Scheduling Visibility
Payroll Management
Credential Tracking, Storage, and Updating
Shift/Job Requests
Direct Message Capabilities
Replacement Requests
Mobile Clocking and Time Tracking
Data Protection and Security
Overtime (OT) Tracking
Coverage Tracking
Schedule Automation
Custom Scheduling Rules
Exceptions Tracking
On-Call Availability Tracking
Reports and Analytics
Mobile Version of App Available
Geo Tracking/Geo Fencing

*See full table click here

The table below provides a summary of the OOTB feature count as well as other variables deemed useful for narrowing down a list of best-in-breed Workforce Management Softwares solutions for healthcare. Each variable was summarized as follows for a rank order.

OOTB Features + Customer Satisfaction Rating – Cost of License = Tool Score

Metric Kronos QGenda OnShift ROVR Med TCP Software Symplr
OOTB Features (1-17) 15 16 15 15 14 13
Customer Satisfaction Rating 17.7 16 16 16 16 16
Cost of License $$ $$ $$ $$ $$ $$$
Score 30.7 30 29 29 28 26

*See full table click here

* No publicly available scores for ROVR Med, Symplr, TCP Software, QGenda, and InShift were provided, so a score of 16 was used assuming that the score would be no lower than 4 out of 5 on each of the four metrics used in the Gartner study.


  • OOTB Features – the sum of all OOTB features identified through vendor websites using the standardized list in Table A.  The score they got means that they had # out of the total 17 that were accounted for in Table A.   
  • Customer Satisfaction Rating – a summation of the Ratings Overview scores received for each product on the Gartner page referenced here. The sum is of 4 sub scores are customer submitted are in Evaluation & Contracting, Integration & Deployment, Service & Support, and Product Capabilities.
  • Cost of License – indicates the costs of licenses for the tool based on available information. Note total cost of ownership varies by vendor on many variables not researched in this summary.

Learn more about Golden Source Consultants’ Strategy and Business Process Services.

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