The LIONs Den

  • New Year’s Resolutions for Consultants

    By Tristan Smith The trajectory of a career in management consulting is an unparalleled opportunity for leadership and learning, but we often forget what makes our job so special. At the core of our business, we help our… Read More

  • Consulting without borders

    By Rosa Brigman From the moment I stepped on the streets in Mexico, I could not believe how magical it felt. Even though I am from Peru, I felt a similar energy and excitement, and it made me… Read More

  • A Conversation with Duke Margolis: Real World Data—Opportunities and Challenges

    The 21st Century Cures Act now allows the Food and Drug Administration to approve medical trials based on real world evidence and real world data. The potential for many new life saving drugs and devices to reach the… Read More

  • The Slums of Business

    Mother Teresa’s life has inspired many as she served the poorest of the poor. Reflecting on the lessons she taught, consultants should look to her example as they serve the slums of business by showing love and restoring dignity to the clients they work with.

  • The Cult of the Extraordinary

    Even when the world around us preaches “The Cult of the Extraordinary”, in order to do the truly extraordinary one must excel in the ordinary. Learn why choosing to be ordinary is the only way to become extraordinary.

  • Video Blog #12 – Should I Only Use Certified Project Managers?

    As new projects kick off, leaders seek the best team to ensure success. Knowing that the project manager is the keeper of the goals, leaders must choose the best PM for their project. A frequent question is when should a project manager be a certified PMP and when is an uncertified PM a good fit.

  • Podcast – Veterans Transitioning Back Into the Workforce

    Just as disruptive as the millennials, veterans re-entering the work force are both an opportunity and a challenge for many employers. Two Army veterans speak about their challenges re-entering and advice they have for employers.

  • Video Blog #11 – Should I Move From Waterfall to Agile Project Management?

    As speed to market continues to be top of mind Golden Source Consultants hears more clients asking “Should I move from waterfall to Agile project management?” Today we give you three questions to consider before embarking on the change to Agile.

  • Video Blog #10 – Why Do I Need A Project Manager?

    The role of a project manager is often hidden from those on the project, leading many to ask “Why do I need a Project Manager?”. This short video gives a brief explanation of the vital role of a PM.

  • Podcast – Millennial Myths Debunked by Real Millennials

    Two millennials take the time to respond to questions about their wants and desires in the work place.

  • Video Blog #9 – What Is Project Management?

    Project management has become a new buzz word, but is there a clear definition? Today we review the Project Management Institute definition.

  • Video Blog #8 – Why use a management consultant?

    The consulting landscape is crowded with management consulting firms, staff augmentation, and independent contractors. Golden Source Consultants explains what clients should consider the value proposition of management consulting firms versus other substitutes.

  • Podcast – How to Challenge A Millennial Employee

    If engaging a millennial is proving difficult, the issue may not be that the individual is not a fit, it may be that the individual isn’t being challenged enough. Building on our conversation of millennial engagement today’s podcast explores how to challenge millennials.

  • Video Blog #7 – What Is Management Consulting?

    Consultants are frequently asked what they do. While there are many different types of consultants, and day to day tasks may vary within each project, Golden Source Consultants explains the consulting landscape of management consultants, staff augmentation, and independent contractors.

  • Podcast – Keeping Millennial Employees Engaged

    Once a young employee is hired employers want to see them not only do the job but engage with the role. Millennials are causing many employers to scratch their head asking “How do I encourage engagement so I retain my top young talent for the long term?” We discuss some of the challenges and opportunities in today’s podcast.

  • GSC LIONShare Panel Discussion

    John Patterson, expert in Customer Experience expert speaks with Jason Allen (Autotrader), Ryan Magnon (Chick-fil-A), Gary A. Turner (Assurant), and Sean Tygrett (Cox Communications). Each of these dynamic leaders gives perspective on how their corporation is looking to Customer Experience as a key component to growing their business.

  • Video Blog #6 – Where did the B&W photos on the GSC website come from?

    If you’ve visited our website you may have noticed some of the photos. As with everything related to the GSC brand there is a story behind them. Learn more about it here.

  • Video Blog #5 – Why does GSC capitalize the word LION?

    If you’ve been to one of our LIONShares, visited our blog The LION’s Den, or heard someone on our team be referred to as a LION, you may have noticed a patter in how GSC capitalizes the word LION. Now we know why.

  • Podcast – Training Millennial Employees

    As millennials enter the work place they are highly educated, but are they highly trained? This critical difference is often times not only what allows the young person to be successful in a new job, but also what helps keep them around.

  • Video Blog #3 – How did GSC get its name?

    There is much to a name, and Golden Source is no exception. CEO Jordan Lofton takes us back in time to a conversation that not only named GSC but established its focus on quality.

  • Podcast – Is There a Millennial Crisis?

    Welcome to Episode One of the LION’s Den: Conversations around a 21st Century approach to management and talent. In the first episode, we ask the important question: Is there a millennial crisis in the workforce? And if so,… Read More

  • Video Blog #2 – What are GSC’s core offerings?

    Consulting can mean many things to many people, so Golden Source Consultants takes a few minutes to share what they offer clients and why these particular offerings make a difference for their clients.

  • Video Blog #1 – How Did GSC Start?

    Golden Source Consultants launches its new video blog with CEO Jordan Lofton answering the question “How did Golden Source Consultants start?”

  • Book Review: Sprinkles: Creating Awesome Experiences Through Innovative Service

    Chip R. Bell’s practical advice adding “Sprinkles” to every day interactions with customers to go beyond service and create delight is reviewed.

  • Does GSC Only Hire Millennial Talent?

    Grady Brain takes a moment to discuss the importance of understanding the changing culture in the workforce and how millennials have become and continue to be the driving factor behind that change.

  • Gary Alan Turner – Assurant Solutions

    Assurant, Inc. helps customers protect what matters most to them. Assurant provides specialty protection products and related services to safeguard against risks. With a strong commitment to service, sophisticated technology and an array of flexible tools, we build solutions to meet customers’ needs. Gary Alan Turner takes us into a deep dive of the why’s and how’s of Assurant’s approach to Customer Experience.

  • Sean Tygrett – Cox Communications

    When we order our cable service we not only want great content delivered to our TV, but we expect that the installation be done quickly, easily, and professionally. Sean Tygrett explains to the Golden Source Consultants audience how Cox Communications seized an opportunity to not only save money with allowing customers to do self installations, but also provide a Customer Experience that meets those three needs. His leadership was even more thrilled when Sean showed how the Customer Experience project directly contributed to the bottom line.

  • Ryan Magnon – Chick-fil-A

    It’s no secret that Chick-fil-A has lead the way in what it means to deliver a winning Customer Experience. Ryan Magnon takes some time to share with us how the Chick-fil-A team continues to make new strides in Customer Experience.

  • What Makes a Great Leader?

    Hannah Pool identifies a link between the leadership program at Golden Source Consultants, and Daniel Goleman’s HBR article called “What Makes a Leader?”

  • Jason Allen – Autotrader

    Autotrader has become a leader in the buying and selling of cars. Behind the scenes they serve individual car owners as well as dealers. Drawing on his family legacy of auto sales, Jason Allen has worked with Autotrader to drive tangible value for their organization. He shares with the Golden Source Consultants audience how he has developed a strategy that is both practical and valuable for Autotrader.

  • Small Businesses Blaze The Customer Experience Trail

    At Golden Source Consultants we recognize that small businesses often take the lead in innovation.  This is both a necessity and a differentiator for them.  Customer Experience is certainly an area that stands out in this regards.  For… Read More

  • Love Defined

      by Jordan C. Lofton In my last post, “What is Amor?” we reviewed some of the linguistics that have given us our understanding of the word love.  After Pieper explains the different root words, he asks the… Read More

  • What Is Amor?

    by Jordan C. Lofton A few months ago Justin Holiday, a Golden Source Consultants’ Associate, wrote a series of blog posts about faith, hope, and love.  What a strange set of topics for a consulting firm to bring… Read More

  • Birthday Wishes

      by Jordan C. Lofton As the aunt of an 8 month old, I can testify that it is the earliest milestones that receive the most celebration.  It is that precious time when age is measured in weeks… Read More

  • Big Data: New Challenges, New Solutions

    When most think of Big Data, they think of the monumental challenges that businesses and technologists face.  But there are others who see these very same challenges as new opportunities to provide break through solutions.  We asked three… Read More

  • Big Data: A Service Provider’s Perspective

    Big Data.  It seems like it’s a “big” topic these days.  We’re hearing it more and more in the media, in business, and in school.  It’s supposed to be revolutionary.  It’s supposed to be the next big technology… Read More

  • Effective Ways to Connect with Your Millennial Employee

    by Lundyn Carter When it comes to managing Millennials (those born in the mid-70s to the early 2000s) most Baby-Boomer and Gen X managers are stumped.  It is most likely that your boss has a Millennial at home… Read More

  • Leadership Redefined

    by Heng Tong Ever since the beginning of time there have existed countless leaders throughout the world that have both changed history and influenced society. They have taken the initiative to push forward something excitingly new while escaping… Read More

  • Big Data: A Shift to Multidimensional Consciousness

    by Catherine Baird, PhD Over the last decade, your society has literally grown up. Even the most environmentally incorrect is now busily forging some sort of alliances with those who more deeply protect your many fragile habitats…You need… Read More

  • The Golden Life

    by Justin Holiday Free GOLD?!… As heard by no one ever in the history of EVER! In fact, what we know of gold has come at a price of just about everything other than free.  Gold was the… Read More

  • Live Love

    by Justin Holiday GIVE. HAVE. LIVE. LOVE. In all you are, live LOVE. The idea of LOVE is a simple one, yet it requires both HOPE and FAITH. In order to truly LOVE one but become so outside… Read More

  • Have Faith

    by Justin Holiday GIVE. HAVE. LIVE. FAITH. In all that happens, have FAITH. The definitions of HOPE and FAITH may be similar but there is one thing about FAITH that takes it much further; FAITH relates to those… Read More

  • Give Hope

    by Justin Holiday Golden Source Consultants (GSC) has set off on a journey, a success journey, and in this journey GSC will work with clients, offer solutions, and leave the client better than they were before. Sounds like… Read More

  • Continuing My Education As An Associate

    by Hannah Pool As a soon-to-be college graduate, I thought the hard part was over. I was more than a little naïve when thinking that as soon as I was handed my diploma I would also be handed… Read More

  • #5. But if you want to change the world, don’t be afraid of the circuses.

    Every day during training you were challenged with multiple physical events—long runs, long swims, obstacle courses, hours of calisthenics—something designed to test your mettle. Every event had standards—times you had to meet. If you failed to meet those… Read More

  • #4. If you want to change the world get over being a sugar cookie and keep moving forward.

    Several times a week, the instructors would line up the class and do a uniform inspection. It was exceptionally thorough. Your hat had to be perfectly starched, your uniform immaculately pressed and your belt buckle shiny and void… Read More

  • #3. If you want to change the world, measure a person by the size of their heart, not the size of their flippers.

    Over a few weeks of difficult training my SEAL class which started with 150 men was down to just 35. There were now six boat crews of seven men each. I was in the boat with the tall… Read More

  • #2. If you want to change the world, find someone to help you paddle.

    During SEAL training the students are broken down into boat crews. Each crew is seven students—three on each side of a small rubber boat and one coxswain to help guide the dingy. Every day your boat crew forms… Read More

  • #1. If You Want To Change The World, Start Off By Making Your Bed.

    Every morning in basic SEAL training, my instructors, who at the time were all Vietnam veterans, would show up in my barracks room and the first thing they would inspect was your bed. If you did it right,… Read More

  • What Starts Here Changes The World

    The University’s slogan is, “What starts here changes the world.” I have to admit—I kinda like it. “What starts here changes the world.” Tonight there are almost 8,000 students graduating from UT. That great paragon of analytical rigor,… Read More

  • The Reason Why

    by Jordan Lofton I lied when I told you I was going to focus on what Golden Source Consultants does as our next article. Over the last few weeks I have been confronted over and over again with… Read More

  • The Black & White of Consulting

    by Jordan Lofton From the time I was 13, photography has been a passion. It started with picking up a National Geographic, and being curious about how someone could capture just a single moment so beautifully and so… Read More

  • The Technology Garden – Cultivating Sustainable IT-Business Alignment

    by Celia Ellis, PMP, ITILv3 Is your organization playing the finger pointing, blame game? Does there seem to be a constant gap between what IT can deliver and what the business wants? Is the business forced to change… Read More

  • What Makes A Leader

    by Kate Battle In the article, What Makes a Leader?, Daniel Goleman discusses the difference between just having talent and having what he calls “Emotional Intelligence”. Leaders come from a wide range of talents, personalities, cognitive abilities, and… Read More

  • The GSC Elevator Pitch

    It was several weeks ago when I was riding in an elevator with a consultant from another firm, that I was asked, “So you own Golden Source Consultants? How did that happen?” I literally was given the opportunity… Read More