John Patterson, expert in Customer Experience expert speaks with Jason Allen (Autotrader), Ryan Magnon (Chick-fil-A), Gary A. Turner (Assurant), and Sean Tygrett (Cox Communications). Each of these dynamic leaders gives perspective on how their corporation is looking to Customer Experience as a key component to growing their business.
Lions are beautiful creatures, but what do they have to do with consulting? Today we not only learn what Golden Source Consultants was hunting for in a new logo, but a design secret most people miss when looking at the GSC logo.
There is much to a name, and Golden Source is no exception. CEO Jordan Lofton takes us back in time to a conversation that not only named GSC but established its focus on quality.
Consulting can mean many things to many people, so Golden Source Consultants takes a few minutes to share what they offer clients and why these particular offerings make a difference for their clients.
Golden Source Consultants launches its new video blog with CEO Jordan Lofton answering the question “How did Golden Source Consultants start?”
Grady Brain takes a moment to discuss the importance of understanding the changing culture in the workforce and how millennials have become and continue to be the driving factor behind that change.
Assurant, Inc. helps customers protect what matters most to them. Assurant provides specialty protection products and related services to safeguard against risks. With a strong commitment to service, sophisticated technology and an array of flexible tools, we build solutions to meet customers’ needs. Gary Alan Turner takes us into a deep dive of the why’s and how’s of Assurant’s approach to Customer Experience.
When we order our cable service we not only want great content delivered to our TV, but we expect that the installation be done quickly, easily, and professionally. Sean Tygrett explains to the Golden Source Consultants audience how Cox Communications seized an opportunity to not only save money with allowing customers to do self installations, but also provide a Customer Experience that meets those three needs. His leadership was even more thrilled when Sean showed how the Customer Experience project directly contributed to the bottom line.
It’s no secret that Chick-fil-A has lead the way in what it means to deliver a winning Customer Experience. Ryan Magnon takes some time to share with us how the Chick-fil-A team continues to make new strides in Customer Experience.
Hannah Pool identifies a link between the leadership program at Golden Source Consultants, and Daniel Goleman’s HBR article called “What Makes a Leader?”